185: Leaders with Heart Show their Intent Everyday

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In this episode, Heather interviews Jana Cinnamon, the COO of an accounting firm. Many people assume that Jana must be an accountant or CPA herself, but her background is actually in Human Resources. Leading is her passion, and she takes pride in equipping her people with the right tools to succeed. Her lens of view as COO is one in which she considers the implications of her decisions on her people. She makes every decision with intent in mind. Above all, this 35-minute conversation is full of wisdom, advice and is a human-to-human conversation about what being a leader really is.

Key Takeaways: 

  • Leadership has less to do with your title and more to do with how you are as a person
  • Being human and vulnerable with your people is key
  • Equip people with the tools they need for success
  • Don't beat yourself up over negative outcomes, avoid the dark place of self-sabotage
  • You are your biggest critic
  • Lead with intent and the rest will follow
Results aren't the only thing that matter. - Jana Cinnamon #leadershipwithheart Share on X

Jana Cinnamon's Bio

Jana Cinnamon is the Chief Operating Officer at Abdo Eick & Meyers, LLP. She oversees various functions within the firm such as Human Resources, Firm Administration, and Technology. Her goal is to attract, develop, and retain the best employees.

Previously, she worked as the Director of Talent Management where she was in charge of directing learning and development efforts for partners, CPA’s, accountants, and support staff.

Before coming to Abdo Eick & Meyers, LLP, she worked at General Mills Credit Union for almost 6 years as Organizational Development Manager, creating and conducting training to support organizational objectives. Additionally, she contributed to the development and implementation of new technologies, systems, and processes that support the goals of GMFCU.

Lastly, Jana earned her BA in Communication and her Master’s in Human Resources and Industrial Relations from the University of Minnesota.

Do Results Matter?

Results matter but it's not what the full focus of what being a leader is about. It's not just the end outcome of a project that was phenomenal, or that you that got a big win for that matters. Sometimes it's about being able to step up to the plate. I think that a really huge turning point in my career was recognizing you're not always going to be the grand slam hitter or you're not always going to be the one who exceeds all expectations. Finally, I realized that everything you do matters leading up to those moments, and sometimes showing up at that moment and being there is enough. Remember that intention is key. Lead with intent!

intent every day people leader

Results matter but it's not what the full focus of being a leader is about. It's not just about the end outcome. - Jana Cinnamon #leadershipwithheart Share on X

 


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Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Heather Sitting
Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
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  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments