184: Leaders with Heart Meet People Where They Are

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In this episode, Heather speaks directly to her listeners about meeting people where they’re at. Of course, this can mean different things depending on different people, but it’s essential to understand what matters to each person so that communication is most effective. Simply put, the way you approach your accountant and the way you approach a videographer are different because they speak different languages. Keep in mind that some people are more visual, and numbers drive others, but you must understand your people’s language. 

Lastly, if you’re looking for a place to understand different communication styles and a place for all leadership questions, the Caring Leadership Community is a great place to start. You can join here!

Key Takeaways: 

  • Leadership differs from person to person
  • Understanding what drives your people will lead to greater productivity
  • Meeting people where they are at is crucial in communicating effectively
  • Being a leader does not have to do with your title
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Heather R. Younger’s Bio

Heather R. Younger is an experienced keynote speaker, two-time author, and the CEO and Founder of Employee Fanatix, a leading employee engagement, leadership development, and DEI consulting firm, where she is on a mission to help leaders understand the power they possess to ensure people feel valued at work. 

Known as The Employee WhispererTM, Heather harnesses humor, warmth, and an instant relatability to engage and uplift audiences and inspire them into action. 

Rooted in her belief that employees aren’t just numbers on the payroll but human beings with ideas that matter, Heather’s talks and workshops are dedicated to helping teams, leaders, and organizations shine by improving how they listen to, communicate with, and empower employees on their journey to Caring Leadership.  

Meet Them Where They’re At

Often, leaders forget that our job is to serve and lead our teams. Not ourselves. In my work, I see that employees are often not asked what success looks like for them. But instead, they are automatically assumed to have the same goals as the organization or those above them. But this isn’t always true. Leaders need to take the time to get to know their people to truly understand what drives them. By knowing what drives them, their language, and their goals, leaders can better serve their teams. Lastly, when employees feel heard, they are happier, more productive, and more loyal to the organization. 

leaders team meet language


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Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Heather is a Workplace Culture Expert

She's the...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.


The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive
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