213: Leaders with Heart are Transparent

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Phil Burgess is Chief People Officer at C Space, a customer agency on a mission to make business more human by building customers into the way brands work. His focus is ensuring that C Space lives this mission internally, creating a great employee experience and enabling C Spacers to deliver great work to their clients. At the start of the pandemic, he and his family started a campaign called #just1bag2020 aiming to inspire people to collect 2020 bags of litter that year. It went viral with 4,000+ people collecting 50,000+ bags of trash around the world. He and his wife have now set it up as an official not-for-profit on a mission to make a positive difference in the world, just one action at a time.
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Key Takeaways: 

  • One small action can create a positive chain reaction
  • Phil began collecting bags of trash with his family, and reached people all over the world
  • Leaders don’t have it all together
  • Leadership is a never-ending learning process
  • Leaders and managers can mess up too
  • Good leaders are transparent with their people
Just one bag. - Phil Burgess Click To Tweet

Phil Burgess’ Bio

Phil Burgess is Chief People Officer at C Space, a customer agency on a mission to make business more human by building customers into the way brands work. His focus is ensuring that C Space lives this mission internally, creating a great employee experience and enabling C Spacers to deliver great work to their clients. Prior to this, Phil was Joint Managing Director of C Space’s London office where he led a cultural transformation which led to a 30% increase in revenue growth, contributed to C Space twice winning Agency of the Year and taking home the MRS Best Place to Work Award in 2018. He started his career in door-to-door sales, recruiting and building teams with Southwestern Advantage in America, before moving into the world of research and consultancy, selling and delivering solutions to clients including Starbucks, Jaguar Land Rover and Heinz. In 2019, he was named by Management Today as one of the UK’s Top 30 male ‘Agents of Change’ championing equality and inclusivity in business and in 2020 won ‘Learning Team of the Year’ at the global Learning Awards. He’s now based in Boston in the USA, after relocating from London to the States with his wife and two small children.

Outside work, he’s likely to be found exploring New England and picking up litter! At the start of the pandemic he and his family started a campaign called #just1bag2020 aiming to inspire people to collect 2020 bags of litter that year. It went viral with 4,000+ people collecting 50,000+ bags of trash around the world. He and his wife have now set it up as an official not-for-profit on a mission to make a positive difference in the world, just one action at a time.


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