207: Leaders with Heart Give Employees a Voice

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In this episode, Heather chats with Andrew Pudalov, Founder and CEO of Rush Bowls, Rush Bowls Franchising, Wholesale. Andrew spent 15 years working his way through the competitive ranks of New York City’s financial sector. In 2004, he left his position as Head of a Global Fixed Income Derivative Desk at National Australia Bank to pursue a career path aligned with his values. Andrew launched Rush Bowls in 2004 with a vision to create a place where people could eat healthy food and enjoy the unadulterated and organic elements of the earth. They now have 32 locations open and another 100 under development. Rush Bowls was also featured on QSR’s 40/40 List of top emerging franchise brands in 2021. Take a listen. 

Key Takeaways: 

  • Always give your employees a voice
  • Hearing different opinions will read to greater results
  • Change is sometimes necessary for success
  • Different leadership styles are needed in different environments
  • Starting a business from the ground up is extremely difficult
If I didn't change, I wouldn't be in business. - Andrew Pudalov  #leadershipwithheart Share on X

Andrew Pudalov’s Bio

Andrew spent 15 years working his way through the competitive ranks of New York City’s financial sector. In 2004, he left his position as Head of a Global Fixed Income Derivative Desk at National Australia Bank to pursue a career path aligned with his values. Andrew launched Rush Bowls in 2004 with a vision to create a place where people could eat health and enjoy the unadulterated and organic elements of the earth.

Give Employees a Voice

One of the first things I do on a retail level when I first hire someone is I say, “Listen, just because we’ve done this a million times this way doesn’t mean it’s the right way. I want you to come in with an open mind and if you think there’s a better way to do it then let’s try it.” That method has always really worked for me because it allows for innovation and gives employees the chance to voice their opinions. I believe that there’s no such thing as perfection. We can always improve – so I like to give the employees that chance to do so. That has worked well for us. 

andrew pudalov

 
There's no such thing as perfection. There is always room to improve. - Andrew Pudalov  #leadershipwithheart Share on X

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Becoming Unshakeable Podcast

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Hi, I'm Heather

I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Heather Sitting
Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments