205: Leaders with Heart Know Their Strengths

Subscribe to the Leadership with Heart Podcast:

In this episode, Heather sits down to talk with Nana Appiah, Director of Development Services for Mesa, Arizona. Before his current position, Nana served as the City’s Planning Director. During his tenure with the City, he has helped the City effectively implement and restructure its planning and development functions for optimum performance and adopt various land-use policies to improve the built environment and economic development. His experience in city planning has taught him a lot about what leadership truly is. Take a listen. 

Key Takeaways: 

  • Knowing your strengths is key as a leader.
  • Connecting with people is the truest form of leadership.
  • Always give grace where grace is due.
  • Leadership is a choice.
  • Let your people know that they are appreciated.
  • Be aware of burnout you may be causing as a leader.

Nana Appiah’s Bio

Nana Appiah is the Director of Development Services for the City of Mesa. Prior to his current position, Nana served as the City’s Planning Director for three. During his tenure with the City, he has helped the City effectively implement and restructure its planning and development functions for optimum performance and adopt various land-use policies to continue improving the built environment and economic development.

Nana has diverse educational and in-depth practical experiences in community and regional planning, organization change management, program evaluation, public participation strategies, and strategic planning and management. Nana holds a doctorate in Public Affairs from the University of Texas at Dallas, a master’s degree in Community and Regional Planning from Iowa State University, and a bachelor’s degree from the University of Science and Technology, Kumasi, Ghana. He also completed the Executive Education Program in Public Leadership at Harvard University’s Kennedy School of Government. He is a member of the American Institute of Certified Planners.

Before joining the City of Mesa, Nana served as the Development Services Manager for Adams County, Colorado. In that position, he led the transformation of the Development Service Division, streamlined the County’s development review processes, and guided the County’s various development code amendments and land use policy adjustments. Before his employment with Adams County, Nana worked as a city planner and planning supervisor for the City of Denton, Texas, where he completed complex land use development projects. In addition, he worked on the City’s comprehensive plan amendment in 2014 and downtown revitalization plans. Nana began his professional career in Polk County, Florida, where he was a key staff planner and guided the County’s adoption of various development code amendments and implementation of the development regulations and concurrency planning.

In addition to Nana’s practical experiences, he has presented at various academic conferences such as the Urban Affairs Association and the American Society for Public Administrators. He has published articles in the Public Administration Times on topics such as citizen participation in land-use decision-making, participatory leadership strategies, and complexity of management in the public sector.

Be Aware of Your Strengths

My number one strength is achiever. Because of this, I often am really results-driven and want to move on to the next project as soon as I finish one. Looking back,  the times I wasn’t the best leader was because of this. I realize now that not everyone is an achiever like me. Many people want to sit and enjoy their wins. But I immediately want to move on. There are times that I look back on and wish I would have taken the time to celebrate all the hard work and time that was put into our work. My team especially did not always receive the praise they deserved. Now, the leader I am today, I try to always give praise and grace as much as I can. 

Nana Appiah

When you deliberately celebrate those successes and those wins, it really helps your team to understand how much you appreciate them. - Nana Appiah  #leadershipwithheart Share on X

Mentions

Connect with Nana on LinkedIn

Subscribe, rate, and review the podcast on Apple Podcasts

Listen to the podcast on Spotify

Becoming Unshakable With Heather R Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know that true leadership starts from within. Each episode explores what it takes to lead with resilience, compassion, and purpose—without pretending to be perfect.
Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, setbacks, and transformation. From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals how self-leadership and Caring Leadership can shape people—and workplaces—that cannot be shaken.

Heather is a Workplace Culture Expert

She's...

CEO of Employee Fanatix

A leading workplace culture and employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A top company culture strategist

An expert in creating spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert on workplace culture — recognized by INC. as one of the Top 50 Leadership and Management Experts of 2025 and by Thinkers50 as one of the leading global voices shaping the future of leadership.

Heather_Younger_The_Cycle_of_Active_Listening_Guide

The Cycle of Active Listening

Create a listening culture that elevates the workplace experience for everyone.

Through this guide, uncover how to ensure those in your care at work feel heard and valued, resulting in increased loyalty and satisfaction.

  • Understand why listening is the key to improved engagement
  • Learn how the Cycle of Active Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

Contact Heather Today!
+1 403-398-8488

Contact
Contact

I'm really interested in...

(select all that apply)*

I can be reached at...

Additional Comments