The Art of Active Listening
How People At Work Feel Heard, Valued & Understood
Heather R Younger, J.D., CSP | Founder & CEO Employee Fanatix, Tedx Speaker, Best Selling Author
The Art of Active Listening
How People At Work Feel Heard, Valued & Understood
“Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want.”
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Equip your people with the interpersonal skills they need to make others feel seen, heard, and valued in every interaction.
PRAISE FOR THE BOOK
The Art of Active Listening reveals the secret to developing this priceless skill.
MORAG BARRETT | Executive coach and bestselling author
This resource is packed full of practical tips and strategies to take us from ‘thinking’ we are listening to ACTUALLY listening to one another at work.
AMY E. EDMONSON | Harvard Business School professor and Bestselling Author of The Fearless Organization
“This is the blueprint you need to create a culture of listening at work.
One that will ensure those in your care know you’ve heard them, and that will inspire them to respond with more loyalty.”
Garry Ridge | “The Culture Coach”, Chairman Emeritus at the WD-40 Company
“Failing to listen is probably the biggest expense to leaders and sales professionals today.
Heather brings focus to this fact and, more importantly, delivers us the mindset and skill set to make active listening our superpower.”
Phil M Jones | Bestselling Author of Exactly What to Say
“The Art of Active Listening is a book everyone at work should use as a guide to listen well.
This book is brilliant, because it teaches us what it means to hold space for people at work and really listen to them.”
Claude Silver | Chief Heart Officer, VaynerX
Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, customer satisfaction, and so much more. The problem is that listening is often one-sided because people don’t feel safe telling the truth.
Heather has worked with a wide range of organizations as a consultant, facilitating listening sessions and reviewing surveys, and can safely say she has seen it all— including witnessing countless times when employees felt confused, disconnected, and even helpless, all due to a leader's lack of listening.
She realized that listening is our most important responsibility because it has the potential to heal so many of the divisions between us.
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In The Art of Active Listening, Heather introduces a new change model for organizational listening illustrated in five steps:
Step 2
Seek to Understand
Capture insights & emotions.
Through surveys and listening sessions, gain deep, valuable insights about what team members actually want and need.
Cycle of Active Listening Copyright 2023 • Heather R Younger • All Rights Reserved
Book Video
The Art of Active Listening
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer.
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
more PRAISE FOR THE BOOK
This book’s focus on active listening at work is a game changer...
for those who want people around them to feel understood and more likely to want to stay with their organization.”
NATASHA BOWMAN, JD. | Founder, The Bowman Foundation
“Full of actionable strategiesfor anyone who wants to listen better.
People fundamentally want to be recognized for their thoughts and contributions. There is no better way to do that than to learn the new way of active listening that Heather outlines in this fabulous book!”
ADRIAN GOSTICK and CHESTER ELTON | New York Times bestselling authors of All In and Leading with Gratitude
“If you can listen to people, you can lead them.
Whether you’re looking to close a deal, lean in as a leader, or simply become a better human being, this book provides a simple framework for mastering the art of active listening.”
WHITNEY JOHNSON | WSJ Bestselling Author of Smart Growth, Top 10 Management Thinker, and host of the Disrupt Yourself podcast
“A must-read for any HR leader looking to take workplace culture to the next level.
The strategies in The Art of Active Listening help get us there.”
ANGELA D. SCHAEFER, SHRM-SCP, SPHR | VP & Chief Human Resources Officer
“Simple but practical actions that supervisors and managers can take to transformany organization .
Equip your supervisors and managers with powerful tools to help your organization drive retention, and create a culture and environment where everyone feels valued and understood in this hyper-competitive market for talent.”
TROY W. WASHINGTON, SHRM-CP | Vice President for Human Resources, University of Dayton
“A directional roadmap for business leaders, HR professionals, people managers, and employees.
Heather’s book shows how consistently using all components of her Cycle of Active Listening create a common ground we’ve been missing.”
STEVE BROWNE, SHRM-SCP | Chief People Officer, LaRosa’s, Inc.
“An invaluableresource for every leader.
Heather clearly delineates the Cycle of Active Listening in order to explore the powerful impact of organizational listening, which is essential for building high employee engagement, loyalty, and retention—and a company culture built on a foundation of trust.”