Transform Your Culture

Inspiring, dynamic keynotes that deliver actionable insights for creating a workplace culture of listening and caring leadership

Heather R Younger, J.D., CSP | Founder & CEO Employee Fanatix, Recognized as a Top Leadership Speaker and Thought Leader, Best Selling Author

Transform Your Culture

Inspiring, dynamic keynotes that deliver actionable insights for creating a workplace culture of listening and caring leadership

Meet Heather

Trusted By

State Farm

Xerox

Habitat for Humanity

US Federal Reserve

Innovest

Crestcom

Dupont

1st Bank

How’s Your Workplace Culture?

The strength of any organization depends on its culture, but workplace culture doesn’t start at work. It begins outside the office with the beliefs and values gathered (and believed in) before a CEO or frontline employee ever steps foot into the workplace.

So how do you shape workplace culture if it begins in the minds and hearts of so many different people?

You start with leadership.

76 percent of employees agree that their managers set the workplace culture, but 40 percent say their bosses fail to frequently engage them in honest work conversations. We can do better.

Culture may be complex, but it’s also fluid, and leaders have the power to change it. A balanced, successful workplace culture starts with leaders who care about their employees and who know how to listen.

Contact Heather

"We expect substantial growth..."

“Not only did Heather showcase an amazing understanding of human nature, employee culture, and customer happiness, but she also brought enthusiasm and tenacity. Our team is now much more engaged, and we expect substantial growth on both the top and bottom line.”

STEVE PAUL | Construction Management Executive, SPCS Construction Services

How Do You Create a Workplace Where Employees Feel Heard, Seen, and Valued?

Step 1

Recognize the Unsaid

Pick up on important signals.

Notice where words and actions don’t match up, and show an openness to hear the hard things. Prepare to create safe spaces in which to listen.

Step 2

Seek to Understand

Capture insights & emotions.

Through surveys and listening sessions, gain deep, valuable insights about what team members actually want and need.

Step 3

Decode

See a complete picture.

A data-driven approach that shows you what is disempowering your employees and identifies which changes are most likely to have the greatest impact.

Step 4

Act

Capture hearts and minds at every level.

Leveraging insights from prior steps, turn data into an inclusive and collaborative strategic plan built with your employees.

Step 5

Close the Loop

Connect the dots...

by sharing what you’ve heard and the actions you’re taking. Teams that feel valued, heard, and included own more, give more, & perform better.

Which Keynote Topic is Best For You?

AVAILABLE IN-PERSON AND VIRTUALLY

KEYNOTE 1

The Art of Caring Leadership

KEYNOTE 2

How to Create a Culture of Listening

KEYNOTE 3

How to Build a Culture of Belonging

Everybody has a responsibility to uplift their team and organization and drive real business results. This practical keynote equips those who are going through organizational change or prioritizing self-development with concrete steps they can take to implement the four Caring Leadership principles and effectively engage those they serve to create a magnetic culture of caring at work.

This highly actionable keynote is designed for people who want to improve their workplace culture by understanding and supporting each other. Heather uses insights from reading over 30,000 employee engagement survey comments to share a listening process proven to improve organizational culture. The result is better engagement, higher revenue, and lower turnover.

Drawing from Heather’s personal experiences as the only child of an interfaith and interracial marriage, this keynote encourages all of us to understand the role we play in creating cultures of diversity, equity, and belonging at work. Participants will learn to flex their empathy muscles and master the art of active listening so that everyone feels valued, respected, and supported.

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I've been through every type of
ORGANIZATIONAL CHANGE
you can think of.

Layoffs, reorgs, mergers, acquisitions and major technology shifts. More than 20 years leading teams through high-stakes situations where results mattered, people depended on me, and decisions couldn't wait.

Those years taught me how to lead. But they also showed me the hidden cost of always being the one who holds it all together.

During our second reorg in less than a year, I walked out of a meeting with no say in what was happening, just marching orders. When my team asked how the meeting went, I should have said, “Give me 15 minutes to process this.” But I didn't. Instead, I let them absorb every ounce of my frustration.

Then I saw their faces.

The people who looked to me for stability had just watched me unravel. What was that teaching them about their ability to handle the pressure?

That moment changed how I saw my role as a leader. Leading teams isn't only about grit or resilience. It's about how your presence builds the trust your team needs to function when things get hard.

Today, I help organizations build unshakable leaders, teams, and cultures. Because when leaders become the calm teams can count on, organizations don't just survive change, they come out strong enough to handle what’s next.

Book Heather >

Heather R Younger, J.D., CSP Workplace Culture Keynote Speaker

Heather R Younger, J.D., CSP is one of the world’s foremost experts on Active Listening. She’s a dynamic, uplifting speaker who harnesses humor, warmth, and relatability that instantly engages audiences and inspires them into action.

As a proven expert in employee engagement, retention, and workplace culture, she has worked with countless organizations to create cultures where employees feel heard and valued. As employees feel heard and valued, they become more engaged, and retention improves.

Her impactful presentations energize teams, leaders, and organizations to create supportive cultures of care by improving how they listen to, communicate with, and empower each other in the workplace.

With Heather R. Younger

Becoming Unshakable is the podcast for leaders, creators, and changemakers who know TRUE LEADERSHIP starts from within.

Each episode explores what it takes to lead with resilience, compassion, and purpose while staying human through it all.

Through candid conversations with executives, frontline leaders, coaches, and everyday heroes, Heather uncovers the real stories behind growth, compassion, setbacks, and transformation.

From navigating change to creating emotionally safe cultures, Becoming Unshakable reveals what it really takes to create leaders—and organizations—that can’t be shaken.

Listen Now >

Browse Episodes >

Books that guide leaders to lead with
strength and care, no matter the industry.

Coming September 2026

The Unshakable Team

How Top Leaders Sustain Excellence When the Pressure Never Stops

A leadership operating guide for sustaining excellence during uncertainty and change
The habits of top teams that stay steady, focused, and human—without lowering the bar
Simple diagnostics you can use immediately to protect capacity while building momentum