• Here’s How Employers Can Prevent Their Employees From Job Hopping
• 13 Effective Methods To Help You Build A Strong Brand Identity
• Five Easy Ways To Excel At Employee Recognition (And Keep Your Best People)
• There’s No Time Like Today To Be Fully Present
• 10 Must-Read Titles For Any HR Professional’s Summer Reading List
• 13 Methods For Maintaining Your Company Culture When Leadership Changes
• 14 Ways To Establish Yourself As A New Leader In Business
• 15 Signs That It’s Time To Pivot Your Business
• The Importance Of Values: 12 Ways Startups Can Build Their Ethical Foundation
• Five Critical Rules To Abide By When Leading A New Team
• Three Powerful Ways To Overcome Adversity
• How To Assess Candidates For The Predicted Skills Of The Future
• 9 Ways Leaders Can Increase Productivity, Customer Satisfaction, And Employee Engagement

• What My 13-Year Old Taught Me About Being Trustworthy
• Forget your “swim lane.” Run to your potential instead.
• Lead your mind before you lead others.
• Mentoring: Each one, reach one.
• Self-care: The most important leadership ingredient.
• 3 ways to help others truly feel seen and heard.
• From adversity to liberation.

• 2018 Employee Retention Report, page 6

• How to Spot and Minimize Employee Stress

• Our Founder lends her voice to the topic of employee fear in the face of AI changes in this article.

Heather was interviewed for her expertise in employee loyalty and crowdsourced recognition.

• Voice of the Employee: What To Do Next?
• #1 Emotion Leaders Have and Really Should Use
• 5-Step Process Saves Most Any Customer Relationship
• Top 3 Mistakes Most Managers Make
• 3 Customer Experience Lessons I Learned From a Blizzard [Slide Share]

• Influencive: Heather Younger Shares 5 Key Steps to Becoming a TEDx Speaker
• BIZCATALYST 360: What is Your Why?
• Future Sharks: Heather Younger Recounts Her Experience as a Keynote Speaker at HBR Week Brasil
• Pizza Marketplace: What 5 qualities do you need in your frontline employees?
• Environmental Leader: As a speaker at the 2018 Environmental Leader Conference, Heather shared some valid points, some of which were captured in this article.
• Bill Quiseng: Use of Live Chat or Social Media for Customer Service: One More Way to Make or Break Your Brand!
• I Want It Now – The Customer Engagement Blog: What Your Customers Can Tell You That Metrics Never Will.
• Tandem Seven: 4 Ways to Empower Employees to Rock at Customer
• Experience!
• The Tech Blog Writer: TEDx – Transforming Adversity into Opportunity