Heather R Younger

Take this job and shove it!

[pullquote align=center] Employees feel valued and successful when they feel their voice is heard. Not only that, they feel like a vested member of the organization when, at least, some of their voice leads to positive change. The 7 Intuitive Laws of Employee Loyalty [/pullquote]   Have you ever heard the song by Johnny Paycheck, … Read more

Employee pain runs deep.

  I never knew how much employees needed a voice until I became that voice. I felt the pain one too many times.   I decided to do something to help.   Background.   I am the product of an interracial and interfaith marriage. My mother is Jewish and my father is a non-practicing Christian. I … Read more

When our dreams become reality!

We all have our own story. We all have our own reasons for doing what we do. We all have different dreams. Things get fun when the dreams become reality! My life has not always been easy. I encounter roadblocks like everyone else. Often, I find that I am motivated by what I don’t want … Read more

Are you an inclusive leader?

    We are trying to construct a more inclusive society. We are going to make a country in which no one is left out. Franklin D. Roosevelt   My daughter had a tough middle school year last year. She agonized over how she felt left out of circles and discussions and events. I would … Read more

Doing the right thing is always the right thing to do

  [pullquote align=center] Character is doing the right thing when nobody’s looking. There are too many people who think that the only thing that’s right is to get by, and the only thing that’s wrong is to get caught.-J.C. Watts [/pullquote]   Background A few years ago, I was laid off from a great company … Read more

Managers: From which position do you lead?

[pullquote align=center] To lead people, walk beside them. As for the best leaders, the people do not notice their existence … When the best leader’s work is done, the people say, ‘We did it ourselves!’ – Lao Tzu [/pullquote]   I was in a conversation with a friend the other day and he mentioned that his favorite … Read more

What my children taught me about the different flavors of leadership

  Lately, I have been very impacted by my children and all their colorfulness. I have four children, and what I have found is that each has his/her unique way of moving through life. They remind me of the types of leaders we might encounter in our workplaces too. There are many different flavors of leadership. You … Read more

Leaders: Do You Personify Your Own Message?

      Authenticity is the alignment of head, mouth, heart, and feet – thinking, saying, feeling, and doing the same thing – consistently. This builds trust, and followers love leaders they can trust.-Lance Secretan   Last night, I watched a special on The History Channel that highlighted President Obama’s presidency. It was very well … Read more

Voice of the Employee: What to Do Next?

Voice of the Employee

  [pullquote align=center] One of the most sincere forms of respect is actually listening to what another has to say. Bryant H. McGill [/pullquote] Its Importance Every single one of us longs to be heard. It is innate. Think about a baby who wants to get the attention of the adults in her life. What … Read more

Four Reasons You Should Make Time for Your Employees [Guest Post by Liz Stincelli]

[su_frame]I am very pleased to feature Liz Stincelli as a guest blogger for the first time on the Customer Fanatix blog. She is expert in leadership development and we have and will be partnering on leadership and employee engagement initiatives. I hope you enjoy her article on the need for leaders to take more quality time with their … Read more

podcast

Leadership With Heart With Heather R Younger

“Heather’s courage and vulnerability to share her authentic self are truly inspiring. She shares the most cutting-edge leadership strategies on topics like emotional intelligence and employee experience. If you’re looking to sharpen your leadership skills, this podcast is for you.”

Creating a Culture of ListeningTM is Heather's Specialty

She's the...

CEO of Employee Fanatix

A leading employee engagement consulting & training firm.

A highly sought-after keynote speaker

Bringing the best insights from over 25,000 employee stories to the stage.

A diversity, equity, & inclusion strategist

An expert in creating safe spaces for these vital conversations.

A contributor to leading news outlets

A trusted expert for stories on culture, workplace engagement, and employee retention.

The Cycle of Listening

The Cycle of Listening

Create a listening culture that elevates the employee experience.

Through this guide, Heather uncovers how you can ensure those you lead feel heard by taking 3 approaches to listening inside an organization.

  • Understand why listening is the key to employee engagement
  • Learn how the Cycle of Listening contributes to strong workplace relationships
  • Get a practical framework for creating a listening culture that is bidirectional, responsive, and supportive

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