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196: Leaders with Heart are Servant Leaders

servant leader lauren software

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In this episode, Heather sits down with Lauren Fitzpatrick Shanks, Creator, and CEO of KeepWOL, an experiential talent development platform that maximizes cultural intelligence in the workplace. Keep Wondering Out Loud (KeepWOL) is a verified, measurable, and cost-effective talent development platform that fosters inclusion within remote, hybrid, and in-person teams. They use a digital library of live multiplayer games, to enable guided immersive experiences that develop employees and cultivate engagement. Hear all about Lauren’s journey to get to where she is today.

Key Takeaways: 

  • Elevating the human experience boosts productivity
  • Inclusion requires all parties to partake in the conversation
  • Lack of connection breeds low morale
  • Creating safe spaces requires communication and connection
  • KeepWOL makes the conversations a two-way street
People forget they have two ears and one mouth. So we should listen more than we speak. – Lauren Fitzpatrick Shanks #leadershipwithheart Click To Tweet

With more than a decade of experience working at 5 different Fortune 500 companies plus being a black millennial woman in engineering & tech, Lauren understands from a personal and professional level what keeps employees engaged and wanting to stay at a company. She holds a Bachelor’s of Science degree in Aerospace Engineering and an MBA in Operations Management. But at her core, she’s a curious, and at times overly transparent, conversationalist with a superpower of getting others to break down their fear of vulnerability and feel comfortable sharing as well. The combination of her strengths led her to create Keep Wondering Out Loud or, as she likes to call it, KeepWOL.

Powered by Software, Driven by Humans

We like to say that we’re powered by software but driven by humans. Sadly, many people get fixated on the data and metrics coming in and not the impact on the people. Although my background is in engineering, numbers are a science, and you can make numbers show what you want them to show. Data can be manipulated to make something look better than it actually is. It’s the stories that tell the truth. So with KeepWOL, or Keep Wondering Out Loud, we wanted to focus on storytelling and really understanding the individuals. Although there will always be an emphasis on the numbers because numbers drive the bottom line, the individuals are just as important.

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