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In this episode, Heather speaks directly to her listeners about meeting people where they’re at. Of course, this can mean different things depending on different people, but it’s essential to understand what matters to each person so that communication is most effective. Simply put, the way you approach your accountant and the way you approach a videographer are different because they speak different languages. Keep in mind that some people are more visual, and numbers drive others, but you must understand your people’s language.
Lastly, if you’re looking for a place to understand different communication styles and a place for all leadership questions, the Caring Leadership Community is a great place to start. You can join here!
- Leadership differs from person to person
- Understanding what drives your people will lead to greater productivity
- Meeting people where they are at is crucial in communicating effectively
- Being a leader does not have to do with your title
Heather R. Younger is an experienced keynote speaker, two-time author, and the CEO and Founder of Employee Fanatix, a leading employee engagement, leadership development, and DEI consulting firm, where she is on a mission to help leaders understand the power they possess to ensure people feel valued at work.
Known as The Employee WhispererTM, Heather harnesses humor, warmth, and an instant relatability to engage and uplift audiences and inspire them into action.
Rooted in her belief that employees aren’t just numbers on the payroll but human beings with ideas that matter, Heather’s talks and workshops are dedicated to helping teams, leaders, and organizations shine by improving how they listen to, communicate with, and empower employees on their journey to Caring Leadership.
Meet Them Where They’re At
Often, leaders forget that our job is to serve and lead our teams. Not ourselves. In my work, I see that employees are often not asked what success looks like for them. But instead, they are automatically assumed to have the same goals as the organization or those above them. But this isn’t always true. Leaders need to take the time to get to know their people to truly understand what drives them. By knowing what drives them, their language, and their goals, leaders can better serve their teams. Lastly, when employees feel heard, they are happier, more productive, and more loyal to the organization.